Welcome to Garden Central Sales Store’s FAQ section. Here you’ll find answers to common questions about our products, delivery, payments, and more. If you can’t find what you’re looking for, please don’t hesitate to contact our customer service team.
About Our Products
What types of plants do you sell?
We specialize in a wide range of gardening products including accessories, hedging plants, flower and shrub seeds, trees, patio plants, bulbs, alpine and rockery plants, annual bedding plants, and bamboo plants. Our selection caters to both home gardeners and professional landscapers.
Are your plants suitable for beginners?
Absolutely! We offer plants for all skill levels, from easy-to-grow annuals to more specialized alpine plants. Each product listing includes care information to help you succeed in your gardening projects.
Do you sell organic or pest control products?
Yes, we offer products like aphid/greenfly control solutions among our accessories. We’re committed to helping you maintain a healthy garden ecosystem.
Ordering & Account Questions
How do I place an order?
Simply browse our website, add your chosen items to the cart, and proceed to checkout where you’ll enter your delivery details and payment information.
Do I need to create an account to order?
While you can check out as a guest, creating an account allows you to track orders, save your delivery details, and view your order history for future reference.
Can I modify or cancel my order after placing it?
Please contact us immediately at [email protected] if you need to modify or cancel your order. We process orders quickly, so we can’t guarantee changes if your order has already entered the packing stage.
Delivery Information
How long does delivery take?
We process orders within 1-2 working days (excluding weekends and bank holidays). Delivery times then depend on your chosen shipping method:
- Standard Shipping: 10-15 working days after dispatch via DHL or FedEx (£12.95)
- Free Shipping: 15-25 working days after dispatch via EMS (for orders over £50)
Do you deliver to my country?
We ship to most international destinations, excluding some Asian and remote regions. If you’re unsure about delivery to your location, please contact us before placing your order.
What happens if I’m not home when my plants arrive?
Someone must be available to receive and care for the plants upon delivery. We recommend having your order sent to a work address if you’re not typically home during delivery hours. We cannot deliver to PO Box addresses.
How are plants packaged for shipping?
Our horticultural experts carefully pack each plant using specialized materials to protect them during transit, ensuring they arrive in the best possible condition.
Payments & Pricing
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all your payment information.
Why was I charged more than the product price?
For orders under £50 using standard shipping, a £12.95 shipping fee applies. There may also be customs or import duties depending on your country’s regulations, which are the customer’s responsibility.
Returns & Refunds
What is your return policy?
If you’re not completely satisfied with your purchase, you may return plants within 15 days of receipt, provided they’re in their original, resalable condition. Please contact our customer care team at [email protected] to initiate a return.
What if my plants arrive damaged?
We take great care in packaging, but if your plants arrive damaged, please contact us immediately with photos of the damage. We’ll work to resolve the issue promptly, either by sending replacements or issuing a refund.
How long do refunds take to process?
Once we receive your return, refunds are typically processed within 5-7 working days. The time it takes for the refund to appear in your account depends on your payment provider.
Plant Care Advice
How should I care for my plants when they arrive?
Unpack your plants immediately and give them water if the soil is dry. Place them in appropriate light conditions as specified in the care instructions included with your order. Allow them a few days to acclimate before transplanting if necessary.
Can you provide specific care advice for my plants?
Certainly! Our team of horticultural experts is happy to provide care advice. Email us at [email protected] with your questions, mentioning the specific plants you’re inquiring about.
Contact Information
How can I contact Garden Central Sales Store?
You can reach our customer service team by email at [email protected]. Our physical address is 56 Briggate, Leeds, GB LS1Q 5ZG, though we operate primarily as an online store.
Happy gardening from all of us at Garden Central Sales Store! If you have any questions not covered here, we’re always happy to help.