Last Updated: [Insert Date]

Welcome to Garden Central Sales Store (“we”, “us”, or “our”) at plantsnshrubs.com. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

1. Information We Collect

We collect various types of information to provide and improve our gardening products and services to you:

  • Personal Information: When you make a purchase, we collect your name, billing/shipping address, email address, phone number, and payment information (processed securely through our payment gateways).
  • Transaction Data: Details about products you purchase, order history, and payment method.
  • Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and other technology on the devices you use to access our website.
  • Usage Data: Information about how you use our website, products, and services, including pages visited and navigation patterns.
  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders for gardening products
  • To communicate with you about your orders, account, or inquiries
  • To provide customer support and respond to your requests
  • To improve our website, products, and services
  • To prevent fraudulent transactions and enhance security
  • To comply with legal obligations and enforce our policies
  • With your consent, to send you promotional emails about new products, special offers, or other information we think you may find interesting

3. Data Sharing and Disclosure

We may share your information with third parties only in the following circumstances:

  • Service Providers: We share information with trusted third parties who assist us in operating our website, conducting our business (such as payment processors, shipping carriers), or servicing you, so long as those parties agree to keep this information confidential.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

We never sell your personal information to third parties for marketing purposes.

4. International Data Transfers

As we serve customers globally (excluding certain Asian and remote regions), your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws and that appropriate safeguards are in place.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

  • All payment transactions are encrypted using SSL technology and processed through PCI-compliant systems
  • We never store complete card details on our servers
  • Regular security assessments of our systems
  • Limited access to personal data to only those employees who need it to perform their job functions

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Order information is typically retained for 7 years to comply with tax and accounting regulations.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data under certain circumstances
  • Restriction: Request restriction of processing of your personal data
  • Objection: Object to processing of your personal data
  • Data Portability: Request transfer of your data to another service provider
  • Withdraw Consent: Withdraw consent at any time where we rely on consent to process your data

To exercise any of these rights, please contact us at [email protected].

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Improve website functionality and user experience
  • Deliver targeted advertising (with your consent)

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

9. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our website is not intended for children under 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Garden Central Sales Store
56 Briggate, Leeds, GB LS1Q 5ZG
Email: [email protected]