Shipping & Returns

At Garden Central Sales Store, we’re committed to providing gardening enthusiasts worldwide with premium plants and gardening essentials. Our transparent shipping and returns policy ensures you can shop with confidence, knowing exactly what to expect with your order.

Shipping Information

Order Processing

We carefully prepare all orders within 1-2 business days of receiving your payment. During peak seasons, processing may occasionally take slightly longer, but we’ll always keep you informed.

Shipping Options

Note: We currently ship worldwide except to certain Asian countries and remote locations. Shipping times are estimates and may vary depending on customs processing in your country.

Returns & Exchanges Policy

We want you to be completely satisfied with your gardening purchases. If you’re not happy with your order, we offer a straightforward returns process within 15 days of receiving your items.

Eligibility for Returns

To qualify for a return or exchange, items must be:

• In their original condition
• Unused and in original packaging
• Accompanied by the original receipt or proof of purchase

Non-Returnable Items

How to Return an Item

1. Contact us: Email our customer service team at [email protected] within 15 days of receiving your order.
2. Provide details: Include your order number, product name, and reason for return/exchange.
3. Wait for approval: We’ll respond within 2 business days with return instructions.
4. Package securely: Use the original packaging if possible.
5. Ship your return: Send to our Leeds address (provided in your approval email).

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent or defective product). We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Refund Process

Once we receive and inspect your return (typically within 5 business days), we’ll process your refund or exchange. You’ll receive email confirmation when complete.

Refund Methods & Timing:

• Credit/Debit Cards: Refunds processed to your original payment method within 7-10 business days after approval.
• PayPal: Refunds processed to your PayPal account within 3-5 business days after approval.

Note: Your bank or credit card company may take additional time to post the refund to your account.

Exchange Process

To exchange an item:

1. Follow the standard return process above
2. Clearly state in your email that you wish an exchange
3. Specify the replacement product you’d like

We’ll process the exchange once we receive your return. If the exchange item costs more, you’ll need to pay the difference. If it costs less, we’ll refund the difference.

Damaged or Incorrect Items

If you receive damaged goods or the wrong product:

• Contact us immediately at [email protected]
• Include photos of the damaged/incorrect item
• We’ll arrange a replacement or refund and cover all shipping costs

Return Address

After receiving return approval, send your package to:

Garden Central Sales Store
Returns Department
56 Briggate
Leeds, GB LS1Q 5ZG