Term and Conditions

Last updated: [Insert Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for gardening enthusiasts aged 18 or older who wish to purchase plants and gardening accessories. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on this website, including text, images, logos, and product descriptions, is the property of Garden Central Sales Store and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We take great care to accurately describe our:

• Plants (including hedging plants, patio plants, alpines & rockery plants, annuals, and perennials)
• Bulbs (such as Allium bulbs)
• Seeds (flower and shrub seeds)
• Gardening accessories (bamboo canes, compost, etc.)

However, slight variations in colour, size, or appearance may occur due to the natural characteristics of plants.

2.2 Product Availability

All products are subject to availability. If an item becomes unavailable after you place your order, we will notify you promptly and offer a refund or alternative product.

3. Ordering and Payment

3.1 Placing an Order

By placing an order, you:

• Agree to pay the full amount including any applicable taxes and shipping fees
• Confirm all provided information is accurate and complete
• Authorise us to verify your payment details

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your full payment details on our servers.

3.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to market conditions, though this will not affect confirmed orders.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping (£12.95): Via DHL or FedEx, delivered within 10-15 business days after dispatch
• Free Shipping: For orders over £50 via EMS, delivered within 15-25 business days after dispatch

4.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote locations. Shipping times are estimates and may vary due to customs processing.

4.3 Order Processing

Orders are typically processed within 1-2 business days. During peak seasons, processing may take slightly longer. You will receive tracking information once your order is dispatched.

4.4 Delivery Responsibilities

Once delivered, the responsibility for the goods passes to you. Please inspect deliveries immediately and notify us of any damage within 48 hours.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items, provided they are:

• In original condition
• Unused with original packaging
• Accompanied by proof of purchase

5.2 Non-Returnable Items

The following cannot be returned due to their nature:

• Opened bags of compost
• Opened seed packets
• Planted Allium bulbs
• Annual plants (perishable)
• Alpine & Rockery plants (specialist items)

5.3 Return Process

1. Contact us at [email protected] within 15 days
2. Include your order number and reason for return
3. Wait for return approval and instructions
4. Ship items to our Leeds address (provided upon approval)

Customers are responsible for return shipping costs unless the return is due to our error.

5.4 Refunds

Refunds are processed within 5 business days of receiving your return. Original shipping fees are non-refundable unless the return results from our error.

6. Customer Responsibilities

6.1 Accurate Information

You must provide accurate, current, and complete information during the ordering process and promptly update us of any changes.

6.2 Prohibited Activities

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Interfere with the proper working of our website
• Make fraudulent purchases

6.3 Plant Care

Once received, you assume responsibility for proper plant care according to species requirements. We provide care instructions but cannot guarantee plant survival after delivery.

7. Limitation of Liability

Garden Central Sales Store shall not be liable for:

• Any indirect, incidental, or consequential damages
• Losses resulting from circumstances beyond our reasonable control
• Improper plant care after delivery
• Minor variations in plant appearance from website images

Our total liability for any claim related to your order shall not exceed the purchase price of the relevant products.

8. Privacy and Data Protection

We handle your personal information in accordance with our Privacy Policy, which forms part of these Terms. We implement appropriate security measures but cannot guarantee absolute security of data transmitted online.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services constitutes acceptance of the modified Terms.

11. Contact Information

For questions about these Terms or any order:

Garden Central Sales Store
56 Briggate
Leeds, GB LS1Q 5ZG
Email: [email protected]